Terms of Service

Please read carefully

These Terms include a BINDING ARBITRATION AGREEMENT and CLASS ACTION WAIVER (Section 18) that affect your legal rights. By using Pepvio, you agree to resolve disputes through individual arbitration, not court or class actions, except as expressly provided. You have the right to opt out of arbitration as described in Section 18.

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Vio Platform LLC d/b/a Pepvio ("Pepvio," "we," "our," or "us") governing your access to and use of pepvio.com, the Pepvio mobile experience, and any related services we provide (collectively, the "Services").

By accessing or using the Services, creating an account, completing a health intake, or purchasing a subscription, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, Telehealth Informed Consent, Compounded Medication Disclosure, and Auto-Renewal Terms, all of which are incorporated by reference. If you do not agree to these Terms, you may not use the Services.

1. Pepvio Is a Technology Platform — Not a Healthcare Provider

Pepvio is a technology company. Pepvio is NOT a medical group, healthcare provider, pharmacy, or insurance provider. Pepvio does not practice medicine, provide medical advice, prescribe medications, dispense medications, or compound pharmaceuticals. Pepvio does not establish a doctor-patient relationship with you.

Pepvio operates a software platform that connects you with independently licensed healthcare providers (the "Providers") who are organized within affiliated professional medical entities (collectively, the "Medical Group"). The Medical Group and the individual Providers are solely responsible for all clinical decisions, including whether to prescribe peptide therapy, the choice of protocol, dosing, and medical follow-up. Pepvio does not direct, control, or interfere with the independent medical judgment of any Provider.

Compounded medications prescribed through the Services are prepared and dispensed by independent third-party 503A or 503B compounding pharmacies (the "Pharmacy"). Pepvio does not own, operate, or control any pharmacy. The Pharmacy is solely responsible for the compounding, quality, packaging, labeling, and shipping of any medication.

Your relationship with the Provider and the Pharmacy is direct, independent, and separate from your relationship with Pepvio. By using the Services, you acknowledge and agree that Pepvio is not liable for the acts, omissions, advice, services, products, or fees of any Provider, Medical Group, or Pharmacy.

2. Eligibility

To use the Services, you must:

  • Be at least 18 years of age and legally capable of entering into a binding contract

  • Be a resident of the United States and physically located in a U.S. state where the Medical Group is licensed to provide telehealth services

  • Provide accurate, truthful, current, and complete information when creating an account, completing the health intake, and at all times while using the Services

  • Have the legal authority to consent to telehealth services and to receive prescription medications

  • Not be acting on behalf of any other person without authorization

We reserve the right to refuse the Services to any person at any time for any lawful reason, including failure to meet eligibility requirements or providing inaccurate information.

3. Account Registration and Security

To access certain features of the Services, you may be required to create an account. You agree to: (a) provide accurate and complete information when creating your account; (b) maintain the security of your password and account credentials; (c) immediately notify us of any unauthorized access to your account; and (d) accept responsibility for all activities that occur under your account.

You may not share your account credentials with any other person. We are not liable for any loss or damage arising from your failure to comply with these requirements.

4. Health Information; Accuracy

You agree to provide complete, accurate, and truthful information in your health intake, including your medical history, current medications, supplements, allergies, contraindications, and symptoms. You understand and acknowledge that Providers will rely on the information you provide to make clinical decisions about your care, and that providing false, incomplete, or misleading information could result in serious harm to your health.

You agree to update your health information promptly if your medical condition or medications change. You acknowledge that the Provider may deny treatment, cancel a prescription, or refer you to in-person care at any time based on your health information.

5. Compounded Medications — Important Acknowledgments

You expressly acknowledge and agree that medications prescribed through the Services are compounded medications. Compounded medications are NOT FDA-approved drugs. You further acknowledge:

  • The U.S. Food and Drug Administration (FDA) does not approve compounded drugs for safety, efficacy, or manufacturing quality in the same manner as FDA-approved finished pharmaceutical products

  • Compounded medications are permitted under sections 503A and 503B of the Federal Food, Drug, and Cosmetic Act, which authorize compounding pharmacies to prepare medications based on individual patient prescriptions

  • Compounded medications may have variability between batches in concentration, formulation, additives, excipients, or appearance

  • The compounded form of any peptide may not have been evaluated in formal clinical trials in humans, and clinical evidence may be limited compared to FDA-approved drugs

  • Pepvio makes no representation that any compounded medication is equivalent to, interchangeable with, or therapeutically the same as any FDA-approved drug

  • You should discuss any questions, concerns, or unexpected side effects with your prescribing Provider promptly

For additional information, please review our Compounded Medication Disclosure.

6. No Medical Advice; No Guarantee of Treatment or Outcomes

Information provided through the Services — including content on the website, blog posts, protocol descriptions, the health intake, the chat widget, and any AI-generated content — is for informational and educational purposes only and is not medical advice. Such information does not constitute a diagnosis, treatment recommendation, or substitute for professional medical care.

Pepvio makes no guarantee that you will be approved for treatment by any Provider, that any specific peptide protocol will be prescribed, or that any treatment will produce any particular result, benefit, or outcome. Individual results vary. Statements about peptide therapy on the Services have not been evaluated by the FDA, and the products available through the Services are not intended to diagnose, treat, cure, or prevent any disease.

The Services are not for medical emergencies. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately.

7. Subscriptions, Billing, and Auto-Renewal

Pepvio offers subscription-based access to peptide therapy protocols. By purchasing a subscription, you authorize Pepvio (or its payment processor) to charge your payment method on a recurring basis until you cancel.

  • Authorization and charge: Your payment method is saved and authorized at checkout but is not charged until a licensed Provider has reviewed your intake and approved a prescription. If the Provider determines that treatment is not appropriate, no charge occurs and your authorization is released. The monthly subscription begins on the date the charge is made, and recurring charges follow monthly from that date.

  • Auto-renewal: Subscriptions automatically renew each month at the then-current price until cancelled. You may cancel at any time through your account dashboard or by contacting support@pepvio.com. Cancellation takes effect at the end of your current billing period; no refund is provided for the current period.

  • Price changes: We may change our prices at any time, but any price change will not apply to you until the next billing cycle and will be communicated to you at least 30 days in advance.

  • Failed payments: If a payment fails, we may suspend or terminate your subscription. You remain responsible for any unpaid amounts.

  • Taxes: Prices do not include applicable taxes, which will be added at checkout where required.

For complete auto-renewal terms and your cancellation rights, please review our Auto-Renewal Terms.

8. Refund Policy

  • Provider denial: Your payment method is only charged after a Provider has reviewed your intake and approved a prescription. If the Provider determines that treatment is not appropriate, no charge occurs, so no refund is needed.

  • Cancellation: You may cancel your subscription at any time. Cancellation prevents future charges but does not refund the current billing period. Medications already shipped or in production cannot be returned for safety reasons.

  • Defective or damaged shipments: If you receive a medication that is damaged in transit or defective, contact support@pepvio.com within 7 days of delivery. We will coordinate replacement or refund with the Pharmacy.

  • No refund after consultation and prescription fulfillment: Once a Provider has reviewed your intake and the Pharmacy has compounded and shipped your medication, the consultation fee and prescription cost are non-refundable except as required by law.

9. Prescription Use and Non-Transfer

Any medication prescribed and dispensed through the Services is for your personal use only based on your individual prescription. You agree not to share, sell, distribute, or otherwise transfer any prescribed medication to any other person. Doing so may be unlawful and dangerous.

You agree to use any medication only as directed by the prescribing Provider and in accordance with the labeling and instructions provided by the Pharmacy.

10. Prohibited Conduct

You agree not to:

  • Provide false, inaccurate, or misleading information at any time

  • Attempt to obtain a prescription for anyone other than yourself

  • Use the Services for any unlawful purpose or in violation of any applicable law

  • Resell, redistribute, transfer, or divert any medication received through the Services

  • Reverse engineer, decompile, scrape, or otherwise attempt to extract source code or data from the Services

  • Use bots, scrapers, automated scripts, or AI agents to access the Services without express written permission

  • Interfere with, disrupt, or impose an unreasonable load on the Services or our infrastructure

  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity

  • Attempt to bypass any security measure, rate limit, or access control

  • Use the Services to harass, abuse, threaten, or harm any other person

  • Submit content that is unlawful, defamatory, obscene, or infringes any third party's rights

11. Intellectual Property

All content on the Services — including text, graphics, logos, icons, images, audio clips, video clips, software, code, the Pepvio name and brand, and the overall "look and feel" — is the property of Pepvio or its licensors and is protected by United States and international copyright, trademark, trade secret, and other intellectual property laws.

Pepvio grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services solely for your personal, non-commercial use, subject to these Terms. All rights not expressly granted are reserved.

12. User Submissions and Feedback

If you submit any content, ideas, suggestions, feedback, or other materials to Pepvio (collectively, "Submissions"), you grant Pepvio a perpetual, irrevocable, worldwide, royalty-free, sublicensable, transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such Submissions in any media. You represent and warrant that you have all rights necessary to grant this license. Pepvio is not obligated to use, attribute, or compensate you for any Submissions.

You should not submit any protected health information (PHI) in any communication channel that is not specifically designated as a HIPAA-secure channel. Information you submit through the chat widget or general support email may not be treated as PHI under HIPAA.

13. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PEPVIO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, SUPPLIERS, AND THIRD-PARTY SERVICE PROVIDERS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, COMPLETENESS, AVAILABILITY, SECURITY, COMPATIBILITY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, PEPVIO DOES NOT WARRANT THAT: (A) THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (B) ANY INFORMATION OBTAINED THROUGH THE SERVICES IS ACCURATE, COMPLETE, OR RELIABLE; (C) THE SERVICES WILL MEET YOUR REQUIREMENTS; (D) ANY ERRORS WILL BE CORRECTED; (E) ANY MEDICATION PRESCRIBED THROUGH THE SERVICES WILL BE EFFECTIVE FOR ANY PARTICULAR PURPOSE; OR (F) ANY PARTICULAR OUTCOME OR RESULT WILL BE ACHIEVED.

ANY MATERIAL OR INFORMATION OBTAINED THROUGH THE SERVICES IS USED AT YOUR SOLE RISK AND DISCRETION.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL PEPVIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, SUPPLIERS, OR THIRD-PARTY SERVICE PROVIDERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SERVICES, REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF PEPVIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PEPVIO'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100), OR (B) THE TOTAL AMOUNT YOU PAID TO PEPVIO IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The limitations in this Section 14 apply to all claims, whether based in contract, tort (including negligence), strict liability, statute, or otherwise. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such jurisdictions, Pepvio's liability is limited to the fullest extent permitted by law.

Independence of Providers and Pharmacies: Pepvio is not responsible or liable for the acts, omissions, decisions, advice, treatment, services, products, or fees of any Provider, Medical Group, Pharmacy, or other independent third party accessible through the Services. Any claim arising out of medical care, prescribing decisions, or compounded medication should be directed to the responsible Provider, Medical Group, or Pharmacy.

15. Indemnification

You agree to defend, indemnify, and hold harmless Pepvio, its officers, directors, employees, agents, affiliates, licensors, and service providers from and against any and all claims, demands, actions, losses, liabilities, damages, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use or misuse of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your violation of any rights of any third party, including any Provider or Pharmacy; (e) any false, inaccurate, or misleading information you provide; or (f) your sharing, transfer, or misuse of any medication received through the Services.

16. Third-Party Services and Links

The Services may contain links to or integrate with third-party websites, applications, or services that are not owned or controlled by Pepvio. Pepvio is not responsible for the content, privacy practices, or terms of any third-party services. Your interactions with any third party are solely between you and that third party.

17. Termination

You may terminate your account and stop using the Services at any time by cancelling your subscription and contacting support@pepvio.com. We may suspend or terminate your account or access to the Services at any time, with or without notice, for any reason, including: (a) violation of these Terms; (b) provision of inaccurate or misleading health information; (c) suspected fraud; (d) compliance with legal process or regulatory requirement; or (e) discontinuation of the Services.

Upon termination, all rights and licenses granted to you under these Terms will immediately cease, but the following provisions will survive: Sections 5, 9, 11, 12, 13, 14, 15, 18, 19, 20, and any other provision that by its nature should survive termination.

18. Binding Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO RESOLVE DISPUTES WITH PEPVIO THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS THE WAY YOU CAN SEEK RELIEF FROM US.

(a) Agreement to Arbitrate.You and Pepvio agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the relationship between you and Pepvio (a "Dispute") will be resolved exclusively through final and binding individual arbitration, except that either party may bring an individual action in small claims court for claims that qualify, or seek injunctive or equitable relief in court for intellectual property infringement or unauthorized use of the Services.

(b) Arbitration Rules.The arbitration will be administered by JAMS (Judicial Arbitration and Mediation Services) under its Streamlined Arbitration Rules and Procedures, except as modified here. The arbitrator will be a single neutral arbitrator, and the arbitration will be conducted in English in a location that is reasonably convenient for both parties or, if the parties cannot agree, by videoconference. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

(c) Class Action Waiver.YOU AND PEPVIO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, REPRESENTATIVE ACTION, CONSOLIDATED ACTION, OR PRIVATE ATTORNEY GENERAL ACTION. The arbitrator may not consolidate more than one person's claims, may not preside over any form of representative proceeding, and may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.

(d) Right to Opt Out. You may opt out of this arbitration agreement by sending a written notice to legal@pepvio.com within 30 days of first accepting these Terms. The notice must include your full name, mailing address, email address, and a clear statement that you wish to opt out of the arbitration agreement. Opting out will not affect any other provision of these Terms.

(e) Severability. If the class action waiver in subsection (c) is found unenforceable as to any claim or remedy, then that claim or remedy (and only that claim or remedy) will be severed from this arbitration agreement and brought in a court of competent jurisdiction. All other provisions of this Section 18 will continue to apply.

(f) Federal Arbitration Act. This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.) and applicable federal arbitration law.

19. Governing Law and Venue

These Terms, and any Dispute arising out of or relating to these Terms or the Services (whether subject to arbitration or not), are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For any Dispute not subject to the binding arbitration provision in Section 18 (for example, actions for injunctive or equitable relief for intellectual property infringement), you and Pepvio agree to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware, and each party waives any objection to such jurisdiction or venue, including any objection based on inconvenient forum. Nothing in this Section 19 prevents either party from seeking provisional or injunctive relief in any court of competent jurisdiction where necessary to protect rights pending arbitration.

Pepvio is organized as a limited liability company under the laws of the State of Wyoming. The choice of Delaware law above governs the interpretation and enforcement of these Terms and does not affect Pepvio's formation, governance, or internal affairs, which remain subject to Wyoming law.

20. Force Majeure

Pepvio will not be liable for any failure or delay in performance of its obligations under these Terms resulting from any cause beyond its reasonable control, including acts of God, natural disasters, fire, flood, war, terrorism, civil unrest, government action, pandemic, epidemic, public health emergency, internet or utility failure, supplier failure, labor disputes, or material shortages.

21. Assignment

You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. Any attempted assignment in violation of this provision is void. Pepvio may assign these Terms or any rights under them at any time without notice. These Terms bind and inure to the benefit of the parties and their permitted successors and assigns.

22. Notices

Pepvio may provide notices to you via email to the address associated with your account, by posting on the Services, or by any other commercially reasonable means. You consent to receive notices electronically and agree that all notices, agreements, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Notices to Pepvio must be sent to legal@pepvio.com.

23. Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect, and the invalid or unenforceable provision will be reformed only to the extent necessary to make it enforceable while preserving the parties' intent.

24. Entire Agreement

These Terms, together with the documents incorporated by reference (Privacy Policy, Telehealth Informed Consent, Compounded Medication Disclosure, Auto-Renewal Terms, and any state-specific notices), constitute the entire agreement between you and Pepvio regarding the Services and supersede all prior agreements and understandings.

25. No Waiver

No waiver by Pepvio of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Pepvio to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

26. Changes to These Terms

We may modify these Terms from time to time. When we do, we will post the updated Terms on the Services and update the "Last updated" date at the top. Where required by applicable law, we will provide additional notice or obtain your consent. Your continued use of the Services after the updated Terms are posted constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Services and may cancel your subscription in accordance with the Auto-Renewal Terms.

27. Contact

Questions about these Terms:

Vio Platform LLC

REACH OUT

9048788064

jesse@pepvio.com

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